Innovative retailers are steering the marketplace from fragmentation, complexity, and confusion toward an increasingly integrated future. These smart, agile businesses are collaborating with partners to leverage the latest technologies and supply chain optimization tools to streamline processes and deeply understand their omni-channel customers. The growing consumer demand for the convenience of staying at home has significantly boosted conversations around delivery and e-commerce fulfillment. As a result, businesses are gaining a competitive advantage at the first mile, the last mile, and everywhere in between, making customer experience an essential weapon.
While many businesses—both B2C and B2B—are still catching up to new customer demands, brands that can quickly adapt are well-positioned to capitalize on this rapid acceleration. This shift requires the implementation of advanced technology tools and expertise to roll out new features and solutions that meet the evolving needs of retailers and their customers. Keeping this in mind, in this edition of Technology Innovators, we present to you the Top 20 Retail Tech CEOs of 2024. These leaders share their entrepreneurial experiences and insights on how businesses should re-evaluate the very concept of retail to stay afloat and thrive in this dynamic environment.