When it comes to creating a great customer experience, it’s important to consider the entire customer journey. McKinsey research suggests that customer journeys are significantly more strongly correlated with business outcomes. This means every company across industries need a clear understanding of the end-to-end experiences with customers and how interactions at each point are received. Along with technology innovation, enterprises are looking for ways to track, oversee, and organize customer journey and identify the problems within them to offer new opportunities to create a greater customer experience. In this issue of Technology Innovators, we are bringing to you the Top 20 innovators in CEM of 2021. We hope this will help you assess your customer strategy and efficiently manage your customer experience. This involves identifying the touchpoints that the customer comes in contact with across the organization, brand, service, or product, followed by the development and implementation of the desired journey the customer makes through the organization. We believe this issue will give you an insight on different customer experience management solutions and tools that will release a positive impact on customer loyalty, higher retention and increased revenue growth.

Hassan Jaferi

CEO

Bitnobi

Bill Strang

Chairman & CEO

CIS Secure Computing

Stuart Mcclure

CEO & Founder

Cylance

Nguyen Minh Duc

Founder & CEO

CyRadar

Guy Caspi

Founder & CEO

Deep Instinct

Kevin Mandia

CEO

FireEye

Gil Keini

Managing Partner

Firmitas Cyber Solutions

Ken Xie

Founder & CEO

Fortinet

Brian Arellanes

CEO

ITSourceTEK

Marcin Kleczynski

Founder & CEO

Malwarebytes

Chris Young

CEO

McAfee

Yaniv Avidan

CEO & Co-Founder

MinerEye

Christopher Bailey

CEO

NuData Security

Christophe Remillet

Founder & CEO

OneVisage

Seokwoo Lee

CEO

Penta Security Systems

Tom Kennedy

CEO

Raytheon Cyber

Steven Sprague

CEO

Rivetz

Chandra Shekhar Pandey

Founder & CEO

Seceon

Michelle Drolet

CEO & Founder

Towerwall

Allan Zhang

Co-Founder

Trustlook