With COVID-19 outbreak, innovative retailers are steering the marketplace from fragmentation, complexity and confusion toward an increasingly integrated future. These smart, agile businesses are collaborating with partners to use the latest technologies and supply chain optimization tools to streamline processes and really get inside the heads of their omni-channel customers. Moreover, consumer demand for the convenience of not leaving one’s house grew rapidly in 2020, boosting conversations around delivery and e-commerce fulfilment. The result is competitive advantage at the first mile, the last mile and everywhere in between an essential weapon on the customer experience. While that means many businesses – both B2C and B2B – are still catching up to new customer demands, it also means that brands that can quickly adapt will be able to capitalize on this rapid acceleration. However, this calls for implementation of technology tools and the expertise to rollout new features and solutions to accommodate retailers and their customers. Keeping this in mind, in this edition of Technology Innovators, we present to you Top 20 Retail Tech CEOs of 2021 who share their entrepreneurial experience and how businesses should re-evaluate the very concept of retail to stay afloat in this dynamic environment.