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Business Process Management

What is Business Process Management

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Business Process Management

Business process management (BPM) is a systematic and business solution approach to make an organization’s workflow, more efficient and more capable of adapting to an ever-changing environment. It allows all the processes to run smoothly and effectively. It is a way that leads to the “process optimization”.

BPM views a business as a set of processes or workflows or we can also say that it is a set of activities that are to be performed for the overall development of the firm. BPM Software is software which enables businesses to model, implement, execute, monitor and optimize their processes.

BPM SOLUTIONS

Horizontal BPM Solutions:

These are those BPM solutions that can be applied across several industries. Horizontal frameworks deal with design and development of business processes and are generally focused on technology and reuse.

Vertical BPM Solutions:

BPM solutions that are specific to a particular industry or type of process. Vertical BPM frameworks focus on a specific set of coordinated tasks and have pre-built templates that can be readily configured and deployed.

BPM Life Cycle

The BPM life cycle follows a chain of steps that are as follows:

Design

Process design encompasses both the identification of existing processes and the design of the processes. Areas of focus include representation of the process flow, the factors within it, alerts and notifications, escalations, standard operating procedures, service level agreements, and task hand-over mechanisms. What processes should be present or what process are not required are to be done under this stage.

Minimizing organizational errors- Simple errors in a business environment leads to devastating losses. For a particular type of business to be effective, the management needs to limit errors to the barest minimum. One way of minimizing errors in any type of business is through process management.

Attainment of organizational Goals- Every company has its own goals and objectives projected to be achieved within a specific period of time. Obstacles that hinder the realization of these goals such as delays, breakdowns and shortage of staff can all be eliminated through business process management. The resulting streamlined enterprise environment favors easy achievement of business objectives.

Having understood the potential benefits of BPM, all you need to do is focus on how to practically apply it to your specific business.

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Business Process Management

Business Process Management and Six Sigma: Why Neither Can Stand Alone

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business process management

Business Process Management (BPM) software and its services, originating from the IBM, enable businesses to go for an efficient optimization of their performances by a process of ascertaining, documenting and not only automating, but also following a path of continuous improvement, to enhance the efficiency factor and at the same time, work on cost reduction. When you install it, the IT infrastructure of the organization, uses its features for enhancing the company profits and manages the processes without difficulty.

Business Process Management Software solutions play an important part in enhancing the positive aspect of the production, not only of the organization, but of the IT staff as well, whose responsibility it is to enhance their capabilities, adjust to the several changes, and in general, work towards reducing the IT operating expenditure.

Several people refer to BPM as a holistic management, which endeavors to align the business processes of an active organization with client requirements, thereby advancing the business efficacy, while focusing on creativity, flexibility and integrating it with technology. Some also call it a process optimization process because it is a continuous improvement mode and runs on a more efficient platform than a focused, conventional approach of management.

Business Process Management (BPM) software can benefit an organization in several ways.

– Enhancing business productivity and value by introducing automation at a very low investment cost
– It boosts ITIL discipline and best practices across the organization
– In terms of compliance, with regulations like Combined Code for Corporate Governance, Sarbanes-Oxley and HIPAA, besides others, the BPM software appears as a boon to the organization.
– Integrate the active involvement of the employees in the program for implementation
– Bring about a better amalgamation between the business processes and the profit-making goals
– Put on fast track, your responses to business conditions.
– Speed up your return on investment and ensure cost reduction.

BPM is a combination of these tools (and some more) helping the business to document, understand, measure and improve their business processes. BPM help to create well documented and streamlined processes, which are essential to ensure consistency, traceability and focus towards shared strategy and performance goals.

LSS also is a wide range tool set that is used under organized the following “problem- solving” cuasi sequential steps:

(a) Define -some of the deliverables in this step are project charters, CTQs, house of quality, Kano models;
(b) Measure – statistical descriptive and graphical tools, process and value stream mapping, capability analysis, data gathering tools;
(c) Analyze -statistical analysis tools, brainstorming, Pugh matrices, House of Quality (QFD),FMEA, Muda;
(d) Improve – Pugh matrices, mistake proofing, 5S, design of experiments;

(e) Control – Process Control plans and Statistical Process Control (SPC).

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Business Process Management

Business Process Management Software – Enabling Businesses to Optimize Their Performances

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Business Process Management

Business process management is a field of management, a branch of management studies. Its focus is on the improvement of the performance of a business process management by improving the processes involved in the operation of that business. It optimizes the business processes to increase efficiency within the organisation. This kind of approach enables a business to be more adaptable to change than the traditional top down hierarchical approach. Implemented consistently, it can improve the functioning of an organisation, as well as its revenues and profitability.

This kind of management is defined by some as ‘a systematic approach to making an organisation’s workflow more effective, more efficient and more capable of adapting to an ever changing environment’. A business process itself can be defines as a set of activities that are required to accomplish a certain goal within the organisation.BPM is a division of infrastructure management, which ensures the optimum utilization of an enterprise’s resources and core operations. If there is an effective business process management in place, it will give the enterprise an edge over the competition.
A management must be effective and deliver operational efficiency, business visibility, excellent customer experiences and an ability to be responsive to change. It is an important tool in the hands of business managers. Today there are many business process management programs from leading software giants like oracle and sap that offer BPM programs to run a business efficiently.

The Business Process Management Software exposes the processes to automation, which facilitates handling of a wide range of business needs and functions, which would include procurement, HR, order management and accounts payable and much more.

Business process management (BPM) software also addresses the following:

– Helps to decrease cycle time and labor intensive jobs
– Reduces the time taken for both internal external orders
– Helps to recognize low margin or loss oriented businesses
– Helps financial services, insurance, government, healthcare, manufacturing, trading and other businesses to derive maximum benefit from a low cost investment like the BPM software, which enhances the user efficiency
– Helps IT staff to enhance their competence to fine tune to changes quickly and bring about an effective reduction in IT costs.

A unified management system can reduce the cost of doing business and improve revenues, efficiency and profits. The system can also vary from the very simple to the very complex, depending on the size, and scale and the requirement of individual businesses and depending on the number of processes and the extent of monitoring required. There is scope for a great deal of customization. It is also to be understood that business process management is not a one time exercise. It is an ongoing program that needs to understand changes in the business environment and respond to it rapidly. It is essentially a process of continuous evaluation and improving of an enterprise. It is one of the important things to remember.

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Business Process Management

Business Process Improvement – 6 Stages to Improving Your Business

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business process management

BPM allows organizational leaders to understand the various processes that happen within their organizations, analyze them from end to end and improve them on an ongoing basis. This activity allows organizational leaders to optimize end-to-end business processes and not simply improve individual tasks, thereby, giving organizational leaders the ability to have a greater impact on outcomes.

This quick guide provides a summary of what is a business process, the 6 stages to implementing improvements and a discussion of how software can play a part in the optimization. This is intended for business owners, IT managers and those who are interested in how software development can play a part in improving their business.

Stage 1 – Documenting as-is

Understanding what your business processes are today is a critical step in the process, quite often what you think are the steps/tasks for a specific process our clients are often surprised when spending time to document that the actual process differs. As any process typically involves different people, different systems and a variable time-period these introduce uncertainty and variations in the process.

This stage requires you to take some time to document what the current process is, but don’t be too ambitious with the scope (until you are more comfortable with the process) – keep the business process you are documenting small to start with. Whether you focus on the use of a mobile app or the interaction of your clients on your website and the subsequent process – keep it simple.

Stage 2- Defining goals

Make your goals measurable, realistic and proportional to your ambition for change (we will discuss this more later but setting unrealistic goals will mean you will surely either fail to achieve the change or you will fail to secure support). If you want to reduce the time taken on producing quotes, improve the number of quotes accepted or reduce the cost spent on creating a quote now is the time to understand what the current metrics are (what are you trying to improve on).

Stage 3 – Identify optimisations

After we have defined our goals we can now re-evaluate the process to see where we might make a small change to have a big difference – this can be difficult as thinking differently isn’t easy for anyone (especially if they have followed this process perhaps for years). Start looking at the overall process – just because you do it this way – should it be done this way? Do you need to do this process at all? Are there any industry/online examples of other processes that you might be able to compare with?

Stage 4 – Define to-be

Hopefully the easier part now – using the same modelling method to write up our process we now write up/document the to-be business process in the same way. This serves to explain the proposed changes to a wider audience and seek their buy-in/acceptance – as any change is only successful if it’s well communicated and managed. You should be clear in any changes, who is impacted and what the possible business benefits are – remember to ‘sell’ the benefits to those employees impacted demonstrating how it will improve their work rather than remove their work.

Stage 5 – Define transition steps

Depending on the process you have defined there will either be a lot of change or a few small changes, this stage we break up the changes into logical steps. My suggestion is to start with the low hanging fruit – typically those that impact the least people/systems and would receive the least opinion if they were changed. The very fact you start with these will demonstrate that change is possible, it can be productive, and it warms people to the idea that not all change is bad.

Stage 6 – Implementation and change management

Now you have secured any budget, communicated the change and gained a clear mandate from any management to ensure any change is driven through the business. Defining a clear plan to implement the change is the secret here – communicate the change early, communicate clearly and repeat messages over a sustained period. Those who are directly impacted by the change should have the most attention, and ideally a member of each impacted team should have a stakeholder involved in the project.

As a software development company, we take pride in the fact we focus on business process improvements, delivering a great value solution and also supporting you and your business in ensuring the solution lands well within your organisation.

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