There was a time when offices were loaded with kilos of paper and files. You have to maintain a proper file for all information you needed. To pass information you have to either hand him personal or courier it. Making your presence in office for dealing with clients was essential even if you had some priorities waiting. This was tiring and lots of energy was shipped out. Communicating in business and data sharing from any place or time was laborious.
Facing the problems a technology was developed which could make you money or save you money. Technology advancements and the arrival of communications and networking standards have spurred the evolution of Unified Communication. Unified Communication is not a new word introduced Unified Communication in the communication dictionary. It’s a way to combine older forms of communication to get better, more efficient results. Unified Communication can be defined as communications integrated to optimize business processes. If you’ve answered work-related e-mails from the golf course or discovered it’s easier to respond to voicemails via text message, you are though unified communications.
Unified Communication is all about real time delivery. It uses real-time communication services as well as non-real-time communication services to reach people, providing a consistent unified user interface and experience across multiple devices. It has integrated real time communication services like email, voicemail, instant messaging, sms, fax, conference calls, video conference, social networks, blogs etc. It is that technology that enabled messages and data to be rerouted to reach the recipient as quickly as possible.
Unified communications gives a central platform from where coworkers, business partners, and clients come together to exchange ideas, share data and documents instantly. Unified Communication has increased productivity via
- the coordinate intelligent handling of all your communications, regardless of physical communications
- messaging the person, not the device or location
- a single mailbox, available anywhere, from any device
- knowledge about an individual’s presence and availability
- rich, powerful tools to allow effective collaboration and information sharing
- access to common directory resources
Gone are the days where you have to have a separate cable for your phone and one for your PC. With Unified Communication one can enjoy unprecedented remote access to the system. You will not feel tied to the office as you can receive communications on your mobile. Unified Communication in IP PBX phone system allows you to view the availability of all other users and their communication preferences. This cuts wasted time tracking down available users and leaving messages. Improved controlled and certainty to reduce the delays, costs and inefficiency associated with fragmented communications.
It allows you to focus on the person you want to get hold of, not the complexities of how you get hold of them. With Unified Communication you can set your availability to receive calls based on your current activity, so if you’re in the middle of writing an important document you can receive messages via email, voicemail or IM instead of your phone ringing constantly. You can also see colleagues’ availability at a glance before you try and call them; voicemail tag and wasted time on missed calls.
The benefits of unified communications (UC) technology that comes equipped with the business phone had always been about better communication and collaboration between workers and faster time-to-market. Unified communication operates over voice, video, text and work for optimization of your business process. Its major benefits include simplified interaction, better efficiency and enhanced communication capability.