Outage management. Does that phrase mean anything to you? Probably not, and you’re not alone. For the most part, many of us don’t consider the significance of outage management – until we suddenly find ourselves without power. Without electricity and the many modern conveniences that it brings, we suddenly find ourselves chock full of opinions on outage management and how our providers should navigate through a power breakdown in order to restore our electricity as quickly as possible. What is one of the leading factors in the plight of minimizing lost power to ensure seamless utility service? Geographic information system software, or GIS.
Geographic Information System Software: Its Impact On Your Daily Life
Once a complicated application that required extensive training and specializing to effectively execute, geographic information system software has evolved into a highly functional resource that helps users collect data about the environment around us like never before. At its core, geographic information system software allows for the capturing, managing, examining, and revealing various environmentally influenced factors. Used in various sectors such as business, government, scientific development and conservation endeavors, geographic information system software offers an extensive reach of benefits to residential and corporate entities that simply can’t be ignored.
By enabling us to see, comprehend, analyze and interpret various trends, geographic information system software allows for fast and easily integrated solutions to a host of problematic situations. Manipulating the data discovered from a GIS application, can quickly give insight on items such as:
• Coordinating details of land use
• Demographic information of utility consumers
• Tracking of land permit filing
• Property mapping for residential and commercial use
• Subdivision requirements
• Public domain maintenance
And so much more. When managed properly, it can even help governing officials analyze data on public service requirements. With just a glance, GIS can show the biggest clusters for incidents such as accidents, crimes and even fires.
The Role Of GIS And IVR Systems In Outage Management
While the functionality of GIS is diverse, its most powerful use in our everyday lives falls within the outage management category. When implemented as part of a utility service program, GIS allows for extensive data harvesting about every grid participant. Relying on the answers provided by the gathered data can quickly reveal answers to questions such as: Which sectors experience the most blackouts? And: Which regions are less prone to service breakdowns?
When paired with innovative IVR systems, geographic information system software takes outage management customer service to an entirely new level. IVR systems allow administrators to no longer have to wait for data to be asked for. Instead IVR systems, when coupled with GIS, deliver virtually instant signals to demonstrate power shortages in an almost real time scenario. In essence, IVR systems equip utility providers with the ultimate experience in outage management. By delivering all the necessary details as they are happening, utility service corporations can maintain a steady focus on outages, glitches and patterns to ensure that their consuming grids maintain the highest level of service at all times.