The unified communication is designed to integrate real-time communication services such as instant messaging (chat), video conferencing, data sharing (including web connected electronic whiteboards interactive whiteboards), presence information, telephony (including IP telephony), call control and speech recognition with non-real-time communication services such as unified messaging (integrated voicemail, e-mail, SMS and fax). It is a new solution and technology that improve efficiency, collaboration, customer service―and ultimately competitiveness. It can allow both businesses and individuals to manage all their communications in one entity instead of separately. UC is designed to bridge the gap between VoIP and other computer related communication technologies.
The unified communications can bring nearly immediate savings to your organization. It can allow your employees to work and interact with each other from virtually anywhere. This technology is able to provide a consistent unified user-interface and user-experience across multiple devices and media-types. You are able to send a message on one medium, and receive the same communication on another medium, with the help of this technology. It offers a number of benefits. It can offer an ability to integrate email, voice and instant messaging into a more cohesive communications system. Furthermore, it can help make a faster decision.
You are able to lower overall IT and telecommunications costs, particularly for labor, due to the inherent economies of scale available with an integrated communication. It is significant for small and midsized businesses. It can bring the significant benefits for SMBs beyond just overall cost savings. You will never miss the increased productivity, reduced costs and an improved professional presence. This technology is designed to promote continuity throughout all the businesses processes. It can help in shortening sales and customer service cycles, reducing time-to-market. You are able to adapt more quickly to market changes.
What is more, the unified communications can potentially improve business performance. You are able to access all business process software and applications like CRM, ERP and other reporting and data management utilities. This technology can cause the customer collaboration, which means that you can be closer to customers and increase satisfaction, and loyalty. This technology can allow you to connect people with the information, expertise, and support they need. It creates efficiencies within your business, resulting in collaboration between co-worker, business partners and clients. Moreover, it will help you break down barriers to allow you to contact anyone, anywhere, at anytime. It will enable your business to connect co-workers, partners, suppliers and customers with the information.